Data Silos harms an optimal customer experience
How do you break your data silos to get a complete overview of products, services, and customer data? It is a question that many companies struggle with, not only to comply with laws and regulations, but also to create an ideal customer experience.
Warry van Arkel shows how he facilitated an omni-channel customer experience with the assurance agency in Gouda, which provides the right, complete information at all times for the customer.
CIODAY is a megalopolis of people, ideas and frenetic energy. The largest gathering of CIO’s in Europe.
ICT Media is the organizer of CIODAY and several other CIO/CDO events and publisher of BaaS, CDO Magazine & CIO Magazine.