This is no fairy tale: robots take over the service desk
12:00 - 13:15
Robotics, process automation, block chain, Internet of Things, artificial intelligence, smart devices and sensors often fulfill a direct business need. No push from IT but a pull from the organization. How do you as a CIO and IT organization cope with it? It’s all a matter of making the right choices.
Artificial intelligence has begun delivering on its promise the past years. Technology giants like AWS, Google and Microsoft have created one innovation after another by applying AI in their platforms and democratizing the technology along the way. Conversational bots proficient in natural language can improve the user experience and efficiency of end user management. What is the CIO waiting for?
CIODAY is a megalopolis of people, ideas and frenetic energy. The largest gathering of CIO’s in Europe.
ICT Media is the organizer of CIODAY and several other CIO/CDO events and publisher of BaaS, CDO Magazine & CIO Magazine.